Privacy policy Rouler Retro

Last updated: 1/01/2024

At Rouler Retro, we value your privacy. In this privacy policy, we explain what personal data we collect, who we work with, how we use, share and protect the data. We encourage you to read this privacy policy carefully.

  1. Identity and contact details of the controller and its representative

Company name: NDQ Services

Trade name: Rouler Retro

Company form: Limited liability company (LLC)

Address: Bouvelostraat 27, 6570 Anzegem (Belgium)

Company number: 0762.510.763

VAT number: BE 0762510763   

Register of Legal Entities Ghent department Kortrijk

Represented by: Mr. DECLERCQ Niels

Phone number: +32 (0) 479 19 01 98

E-mail: [email protected]

  1. WordPress

II.1 For our website we use WordPress (www.wordpress.com). This is a service of the company Automattic Inc. (Address: 60 29th Street #343 San Francisco, CA 94110 USA). WordPress helps us build and maintain our website, collect essential data to make our website work and improve your experience on our website.

II.2 When you visit our site, WordPress may collect certain information, either automatically or otherwise, such as the information you enter in forms, your IP address, browser type, and usage information. WordPress uses information about website visitors to provide their services to their users and their sites. For example, users may use these services to create and manage their site, sell products and services on their site, flag and combat spammers’ comments, and gather information through polls, quizzes, and other surveys. WordPress also collects and uses data in anonymous, aggregated or pseudonymized form that does not directly identify you. This allows WordPress to understand how you interact with our site so that these services can be optimized and we can provide you with a better user experience. If you would like to learn more about this, please refer to WordPress and Automaticc’s privacy policies regarding website visitor data.

  1. TicketingHub

III.1 Rouler Retro uses TicketingHub for online bookings, reservations and providing payment options for our tours. During the booking process through our website, TicketingHub collects your personal data such as name and payment and contact details, for processing your reservation. This data is stored securely and is in accordance with the General Data Protection Regulation (GDPR). For more information about TicketingHub’s processing of your personal data, please refer to their privacy policy.

  1. Stripe

IV.1 At Rouler Retro, we offer our clients the option of making payments through Stripe. When you make a payment through Stripe on our website, you will be asked by Stripe to provide your payment information, such as your name, address, email, credit or debit card information. Stripe processes this data on our behalf and ensures that your financial information is handled safely and securely.

IV.2 Rouler Retro does not access or store your full card details. All payment transactions are processed directly by Stripe. By using this payment service, you acknowledge and consent to the processing of your payment information by Stripe. Want to know more about this? Read their privacy policy.

  1. Google

V.1 We also use various Google services that may also process data. For example, we use Google Analytics, Google AdSense and DoubleClick to analyze and improve website usage and show targeted, relevant ads to you. This includes collecting data via cookies about your interactions, browsing habits and preferences on our site. This data helps us understand user behavior for optimization and direct marketing, which is a form of automated profiling. By consenting to the placement of these analytics and direct marketing or advertising cookies, you consent to this data processing for these purposes. Want to learn more about how Google uses cookies in advertising? Click here.

Want to know more about how we use cookies at Rouler Retro? Read our cookie policy (www.roulerretrobruges.com/cookie-policy).

  1. Personal data collected

VI.1 Personally Identifiable Information: When using our website, we may collect certain personally identifiable information necessary to perform our services or to send you newsletters or updates, such as your name, e-mail address, address, nationality, payment information and telephone number. We collect this data only when you provide it voluntarily, such as when making a reservation or booking, subscribing to our services or newsletter, or filling out a contact form.

VI.2 Non-Personally Identifiable Information: We may also collect certain non-personally identifiable information when you visit our website, such as your IP address, browser type, operating system and pages visited. This information is used to improve the performance of our website and to analyze our demographics.

  1. Use of personal data collected

VII.1 We use personally identifiable information collected for the following purposes necessary to adequately perform our services:

  • To provide our services, tours and tours to you in the best possible way.
  • To process your reservations.
  • To respond to your questions and requests.
  • To provide and confirm tour information to you.
  • To notify you of important changes or updates regarding our products and services.

VII.2 We may use collected (non-)personally identifiable information for the following purposes, to the extent you have consented:

  • To improve the user experience on our website.
  • To optimize our marketing efforts.
  • To collect statistics about the use of our website.
  • To display and send you relevant and/or personalized marketing communications (such as, for example, news, promotions, advertising, discounts, offers, information about our brand and (new) products or services).
  1. Sharing of personal data

VIII.1 We may share your personal data with third parties, but only to the extent necessary to provide our products and services to you.

VIII.2 We will not sell, rent or disclose your personal data to third parties for their marketing purposes without your express consent.

  1. Retention period of personal data

IX.1 We will never retain your personal data for longer than is necessary to best provide our products and services to you and to pursue our purposes as described in Article VII. As soon as the information is no longer necessary in the context of our services or the pursuit of our purposes as described in Article VII, and in any case after five (5) years, we will delete it.

  1. Security of personal data

X.1 We take all reasonable technical and organizational measures necessary to protect your personal data from unauthorized access, loss, misuse or alteration. For example, we use encryption technologies and restrict access to your data to authorized personnel.

  1. Your rights in relation to personal data collected

XI.1 You have the right to access the personal data we have collected from you. You have the right to have it corrected, updated or deleted at any time. You have the right to restrict the processing of your personal data.

XI.2 You have the right to object at any time to the use of your data for direct marketing purposes.

  1. Complaints

XII.1 Should you have any complaints regarding the processing of your personal data, you can always lodge a complaint with the Data Protection Authority (https://www.dataprotectionauthority.be/citizen).

  1. Changes to the privacy policy

XIII.1 Rouler Retro reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page along with the date of update. You may access them at any time on this page. 

  1. Contact

XIV.1 If you have any questions about our privacy policy, or if you wish to exercise your rights (as described in Article XI), please contact us at any time using the following details:

Rouler Retro

Bouvelostraat 27, 8570 Anzegem (Belgium)

Phone number: +32 (0) 479 19 01 98

E-mail: [email protected]